Ordering, Shipping and Return Policies
Ordering
Cancellations & Making Order Changes
Once you have confirmed your order, we are unable to make changes or cancel your order in our system. Please make sure your order is placed with all the items, discount codes, and proper shipping methods needed before you confirm your order. As long as your items are not Final Sale, you may send it back for a refund after receiving it (shipping charges and any restocking fees are non-refundable). See our Return Policy for more details.
Backorders
All items marked as backordered will ship within the week of the date supplied on the item page and will be shipped separately from any in stock items on your order. Please see item description for backorder timing.
Final Sale
All items marked with Final Sale messaging on the item page at the time of purchase are not eligible for refund or store credit, no exceptions. Any Final Sale items returned will be returned to the customer at their expense. The following item categories and all items marked Final Sales on the item page are not eligible for a refund or store credit; gift cards, hair accessories, beauty, make-up, lingerie, hosiery, underwear, Special Occasion Dresses, Bridal Dresses, Catch of the Day, all items with a price-point ending in $.97. Please check each individual item for the notation of Final Sale before completing your order.
Taxes
All sales tax is calculated according to the state and county tax laws in which the order is being shipped.
Emoji Use
Use of Emoji’s in your address, name or email will result in your order not being processed properly. Your order will be accepted and charged, however the internal system will not be able process your information. To avoid any order issues or delays please refrain from using emoji’s in your information during the checkout process.
Bulk Order Policy
Unique Vintage reserves the right to restrict, limit, cancel or alter orders and the terms of purchase and returns applicable to Bulk Purchases. Bulk Purchases mean and include purchases for resale of greater than five (5) items of the same style of merchandise.
Please send all bulk order requests to bulkorders@uniquevintage.com
Customers of Unique Vintage merchandise may not use any trademark, copyright or copyrighted materials, images, models or other intellectual property of Unique Vintage without first obtaining Unique Vintage's written permission to do so. Further, customers may not use Unique Vintage's company name, trademarks or copyrights in a manner that implies a sponsorship or endorsement by Unique Vintage, or hold themselves out as an affiliate of Unique Vintage or any of its brands. This policy applies to agents of Unique Vintage customers as well. All sales of discounted merchandise to customers who make Bulk Purchases are final. Customers who make Bulk Purchases may not return any merchandise unless such merchandise was defective when sold and was purchased at regular price. Buyers of Bulk Purchases may not return merchandise to Unique Vintage. Customers who make Bulk Purchases will not be entitled to the benefit of free shipping or discounted shipping options. A shipping surcharge for Bulk Purchases may be applied for at home or in-store delivery
Unique Vintage reserves the right to refuse sales to customers who make Bulk Purchases at any time.
Shipping
Domestic Shipping
| Shipping Method | Estimated Delivery Days | Cost |
|---|---|---|
| In-Store Pick-up (Burbank, Calif.) | Orders will be available for pick up the next business day* | FREE |
| Free/Flat Rate Shipping | 8-14 Business Days | FREE (Orders over $150) $8.99 (Orders under $150) |
| Ground/Economy Shipping | 4-8 Business Days | $11.99 |
| Express Shipping | 2-3 Business Days | $26.99 |
| Overnight Shipping | 1-2 Business Day | $36.99 |
| USPS Priority Mail | 2-5 Business Days | calculated at checkout based on location |
*You will receive an email notification when your order is in store and available for pick up. Please do not come to the store to pick up until you have received this email in case your order has experienced delays.
*Unique Vintage is not responsible for lost or stolen packages after the package has been delivered. Please have your package sent to a location where some one is available to receive your package at the time of delivery.
Alaska, Hawaii & Puerto Rico Shipping Methods
Depending on your delivery location your shipping methods may only be available to ship via USPS Priority Mail or FedEx 2 Day or Priority Overnight. These options are based on carrier restrictions, we are unable to make changes to your shipping methods.
Military Shipping Methods
All APO and FPO military orders are only available to ship via USPS Priority Mail.
Free Shipping & Flat Rate Shipping
Flat Rate & Free Shipping offer applies only to domestic U.S. orders shipped to the contiguous 48 states. Free Shipping is available for orders over $150. Free and Flat Rate Shipping has a 6-12 day transit time, once shipped from our warehouse.
Express Shipping
All express options do not include weekend deliveries, all deliveries are done on business days Monday - Friday, excluding any Holidays.
Curbside Pick-Up
We offer free store pick-ups for our local customers within a 50-mile radius of our location in Burbank, CA. All Curbside Pickup Orders will be available to pick up within 2 business days.
Our retail location has closed! All Curbside pickup orders will be available for pick up at our corporate offices, please see detail below.
Address:
2830 N Ontario St
Burbank, Ca 91504
Pickup Hours:
Monday - Friday
8:30am - 4:30pm
Please note: You will receive an email when your order is available for pick-up. If you have not received an email your order is not ready. Curbside Pick ups will be held for two weeks, if not picked up within that time your order will be returned for a refund.
International Shipping
All international shipments are shipped once all items ordered are available.
| Shipping Method | Transit Time | Customs/Duties |
|---|---|---|
| RRD | 4 - 10 Business Days | Customers must pay upon delivery or pick-up. |
| DHL | 3 - 5 Business Days | Customer prepay options are available at checkout. (Not available for all countries.) |
Customs & Duties
Please be aware that all international orders may be subject to additional duties, brokerage, or customs fees. Some countries allow prepaid customs and duties fees, countries that qualify will be available at check out. All fees are calculated by customs officials and if they are not available at checkout they estimated prior to shipping.
Delays in customs are possible with every international order, which may affect delivery arrival times. Unique Vintage has no control over customs fees or delays. You may contact your local customs office to determine customs costs and delivery estimations.
If you refuse to pay customs, all additional fees incurred will be subtracted from your merchandise refund or billed to you by Unique Vintage at a later date. Unique Vintage will not refund you for your order until the items are returned back to our facility.
Free International Shipping
Australia
Free Standard Shipping offer applies on purchases over AU$ 275.
Canada
Free Standard Shipping offer applies on purchases over CA$ 250.
UK
Free Standard Shipping offer applies on purchases over £150.
EU Zone
Free Standard Shipping offer applies on purchases over £175.
Rest of World
Free Standard Shipping offer applies on purchases over $200 USD.
Returns Policy
Returns
We accept items in unworn, unwashed, new condition with all original tags attached for a full refund or exchange. You have 30 days from the delivery date of your order to have your return postmarked by the carrier on your return label.
Your refund will be credited to the original form of payment used to make the purchase with and exchange orders are shipped out once your return is received back to our facility. Please allow 14 business days for your return to be processed once delivered. Note that hair accessories, beauty, make-up, lingerie, hosiery, underwear, Special Occasion Dresses, Bridal Dresses, Catch of the Day, all items with a price-point ending in $.97, and any items marked final sale on the item page are final sale and will not be accepted for a refund or store credit.
We recommend dropping off returns directly to the post office so you can obtain a receipt when you drop off your return. We will not accept responsibility for any returns that are lost that were left at dropboxes or without proof of return. Please obtain proof you started your return by getting a receipt in case your package is lost.
Packages postmarked after 30 days, items received with no tags attached, or in worn/damaged condition will not be accepted. These returns will be sent back to the customer at their own expense.
There is a 10% restocking fee for some shoes, please see the details on the product page. Any returns that are lightly damaged will also be charged a 10% restocking fee. Returned items that require deep cleaning, like items with pet dander or stains, will be charged a $25 fee. Any damaged or soiled item is subject to receiving the refund in the form of store credit based on the condition of the item. These restocking fees will be deducted from the return amount.
If a damaged or wrong item is received you must contact our customer service within 48 hours of receiving your order to receive a return authorization label. If a damaged or wrong item is returned back without prior notification the return may be returned at the customers’ expense or all possible restocking fees will be applied at our discretion.
You may start your return or exchange by clicking here.
Exchanges
You may return your items for an exchange for another size, color or a different style on our website. Exchanges will incur a return shipping fee and a new order shipping fee. These fees will be paid at the time your exchange is initated.
You may start your exchange by clicking here.
Start A Domestic Return
We offer a prepaid return shipping label for $8 via USPS, this fee will be deducted from your refund amount or for exchanges the fee will be charged at the point of exchange initiation. Click the link below to start your return and get your prepaid label, all you need is your order number and the email that you used to place your order!
START MY RETURN
Return services are enabled for customers within the 48 contiguous United States only, please see International Returns for Alaska, Hawaii, Military and International returns.
International Returns
At this time Alaska, Hawaii, Military and International orders do not qualify for a prepaid return label. All returns will be processed as refunds, exchanges are not available at this time. Follow the steps below to return your order.
- Highlight the items you are returning on your packing slip
- Package up your order, don’t forget to include your packing slip! Please be sure to use secure packaging. All shoe boxes must be in perfect condition, you MAY NOT use the shoe box as a shipping package, it will need to go inside another box or bag for shipping.
- Ship your packages using any trackable method you wish to the address below.
Unique Vintage
ATTN: Returns Dept
2830 N Ontario St
Burbank, CA 91504
United States
Click HERE to download a International Return Label
Refused Packages & Return To Sender
If a package is refused or the incorrect address is supplied at checkout the customer will be held responsible to pay all shipping costs for the order and back to Unique Vintage. The shipping costs will be deducted from the refund amount. Additionally, refused packages and undeliverable packages can take several weeks or longer to be received back to our facilities, the transit time is completely in the hands of the shipping carrier. Unique Vintage will not process any refunds until the items are returned back to our facility.